Some more experience with norwegian bank DNB. In 2019.

DNB fails

In particular, about their implementation of Face ID, the way they do communication and other things.

Face ID

Eventually even DNB got a Face ID support. But they did not drop the bar - the implementation is done in a retarded way, because it requires you to have the Background App Refresh enabled:

DNB, Face ID requires Background App Refresh

Why the fuck does it need that? And why not a single other mobile bank application requires that? Somehow, everyone all over the world could do it without Background App Refresh, but not DNB.

No, I won't enable Background App Refresh just because one retarded application needs it. I simply won't use this application (and this bank).

Communication

I got an SMS from DNB the other day, saying that there is a message for me in the online bank. This already felt stupid, but there is more to that.

So I launched the mobile application and discovered that it fucking doesn't have messages as a part of its functionality at all. Why would you need messaging in the mobile bank application, right?

Okay, I logged in to the online bank from browser and saw an inbox message saying… that it has a PDF file attached, which contains the actual message. And indeed, the message had an attached PDF, which I downloaded and only then I was finally able to read the bloody message.

So the total chain was:

DNB, a communication chain

And that's me at the end of it:

Waiting skeleton

I think, it is fair to say, that the whole chain could have been a bit shorter. Like, instead of four steps it could have just had only one fucking message.

Closing a deposit account

So, the message from PDF was saying that since my apartment rental contract has ended, I can now close the deposit account.

Okay, I found the page for closing an account in the menu and clicked on it. The website tried to load it and died by timeout:

Gateway Timeout
The gateway did not receive a timely response from the upstream server or application

What a retarded piece of motherfucking shit. Needless to say, that error persisted every time I tried to open this page, while the rest of the system was working fine.

So I replied to their message in the online bank and informed them that I cannot proceed due to this error. As I now understand, I did it the wrong way - instead of sending the message right away I should have created a PDF document, write my reply there, attach it to the message, send the message with the text “you can find my reply in the attached PDF file", and then call them to tell that I sent them a message in the online bank.

Nevertheless, they replied to me. Here's what they said: “You can just reply to this message confirming that you would like to close the account". So what was the fucking point of all this?

More to that, after I sent a reply message confirming my intention to close the account, nothing happened after that, the account did not get closed. So the next day I logged-in to the online bank again, to try to close it again and to check if they did anything about the timeout error, and I discovered that they did - the page could be opened now, but immediately after that it would get overlapped by a modal pop-up, saying that it is impossible to close an account online and I have to call the bank. Are fucking serious, you twats?

So I called the bank, but you see, I called them at 16:30, and deposits department works only till 15:00… I just want to ask, is it really a bank?

So I called them the next day, this time before 15:00, but not too early in the morning, so poor things could have some time to get to work and prepare for the day. And it turned out that my request to close the account was actually already being processed, but… they have a queue. A fucking queue of account closing requests?! Sweet jesus, closing an account takes more than one minute? Is it not an automated process? Is it done manually with paper and pidgins, or what other reason can it possibly be?

And indeed, it really took several days till they finally closed the account.

What a “bank”!